Terms of Service

Last updated: 4 October 2026

1. Introduction

This website, www.norgear.in, is owned and operated by PRG Ventures, a sole proprietorship of Pradhyumna Gupta (Proprietor), trading as NORGEAR (“NORGEAR”, “we”, “us”, “our”), with its registered office at #234, Godhooli, 14th Cross, Balaji Layout, Malathahalli, Bangalore, Karnataka – 560056. By visiting, browsing or purchasing from this website (the “Service”), you agree to these Terms of Service (“Terms”) and our Privacy Policy, Shipping Policy, Return & Refund Policy and Warranty Policy, which form part of these Terms. If you do not agree, please do not use the website.

2. Eligibility

You must be at least 18 years old, or the age of majority in your region, to place an order. Minors may use the site only with the consent and supervision of a parent or guardian.

3. Use of the Website

You agree not to:

  • use the site for any unlawful or unauthorised purpose;
  • upload viruses, malware or malicious code;
  • scrape, crawl, spam, phish or collect personal data of others;
  • circumvent security features or interfere with the site’s operation;
  • reproduce, copy, sell or exploit any part of the site without our written permission;
  • post unlawful, abusive, obscene, misleading or infringing content.

We may suspend or terminate access for any violation.

4. Products, Descriptions and Safety Notice

  • We try to show colours, images and specifications accurately, but screen variations may occur and we cannot guarantee your display will show them exactly.
  • Sizing: Please consult our size guide before ordering. Fit may vary between products.
  • Safety: Motorcycling is inherently dangerous. Riding gear can reduce the risk of injury but cannot prevent all injury or death. Always choose gear suited to your riding conditions, wear it correctly, follow the care and usage instructions, and inspect it regularly. Gear that has been involved in a crash or has sustained damage should be replaced.
  • Certifications: Unless a product page expressly states that a product is certified to a specific safety standard, the product is not certified to any such standard, and no protection level should be assumed.
  • Some products may be online-exclusive or limited in quantity. We may limit sales by person, region or order, and may discontinue any product at any time.

5. Pricing and Payment

  • All prices are in INR and inclusive of GST unless stated otherwise.
  • Prices and offers may change without notice, but the price confirmed at checkout is the price you pay for that order.
  • We accept credit cards, debit cards and UPI, processed through secure third-party payment gateways. We do not store your card details. Payment information is encrypted in transit. Cash on Delivery is currently not available.
  • We may refuse, limit or cancel any order (for example, due to stock issues, pricing errors, suspected fraud or inaccurate information). If we cancel a paid order, you will receive a full refund to your original payment method.
  • You agree to provide accurate billing, contact and shipping information.

6. Shipping and Delivery

  • We currently ship within India only.
  • Orders are dispatched within 1-3 business days of confirmation. Delivery typically takes 3-7 business days for metro and major cities and up to 10 business days for remote locations. Delivery timelines are estimates, not guarantees, and may be affected by courier delays, weather or events beyond our control.
  • Shipping charges, if any, are shown at checkout and detailed in our Shipping Policy.
  • Risk of loss passes to you on delivery. Please check the package on delivery and report visible damage or a missing item within 48 hours with photos or video of the unboxing.

7. Returns, Exchanges, Refunds and Warranty

  • Returns and exchanges: You may request a return or exchange within 7 days of delivery, provided the product is unused, in original condition and packaging, with all tags attached.
  • Hygiene and cleanliness: Returned products must be clean and hygienic, free from dirt, sweat, odour, stains, perfume, make-up or any other signs of use. We may reject returns that do not meet this condition, and the product will be sent back to you.
  • Products that are damaged due to use, altered, or have missing parts are not eligible. Any item we specifically mark as non-returnable on its product page (for example, final-sale items) is excluded.
  • Defective or wrong items: If you receive a defective, damaged or incorrect product, notify us within 48 hours of delivery and we will arrange a replacement or refund at no cost to you.
  • Refunds are processed to the original payment method within 7-10 business days after we receive and inspect the returned product.
  • Warranty: Products carry a 6-month warranty from the date of delivery against manufacturing defects. The warranty does not cover normal wear and tear, crash damage, misuse, improper washing or care, unauthorised alterations or damage from accidents. Full details are in our Warranty Policy.
  • Nothing in these Terms limits any rights you have under applicable consumer protection law.

8. Intellectual Property

All content on this site, including the NORGEAR name, logo, designs, text, images, graphics and product designs, is owned by or licensed to us and protected by Indian intellectual property law. You may not use it for commercial purposes without our written consent.

9. User Feedback and Reviews

By submitting reviews, photos, comments or suggestions, you grant NORGEAR a non-exclusive, royalty-free, worldwide licence to use, display and adapt them. We may monitor, edit or remove content that violates these Terms or the law. You are responsible for what you submit.

10. Communications and Marketing

  • By providing your phone number or email, you agree to receive order-related updates (confirmation, shipping, delivery, support).
  • Promotional messages (including WhatsApp, SMS or email) will be sent only if you have opted in. They will clearly identify NORGEAR as the sender, will comply with applicable telecom regulations (including TRAI’s rules) and platform policies, and will not be misleading.
  • You can opt out of promotional messages at any time by [opt-out method to be confirmed]. Order-related messages will continue.
  • We use third-party platforms to send messages and emails. We remain responsible for the content of our communications.

11. Privacy and Data Protection

We collect and process personal data as described in our Privacy Policy [link], in line with the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023. We do not sell your personal information. We share it only with service providers needed to fulfil your order (payment gateways, couriers, communication tools) or where required by law.

12. Third-Party Services and Links

We use third-party services such as our e-commerce platform, payment gateways and courier partners, and the site may link to third-party sites. We are not responsible for their content, policies or conduct. Please review their terms before using them.

13. Accuracy of Information

We make reasonable efforts to keep site content accurate, but errors, omissions or outdated information may occur. We may correct them at any time, including after an order is placed, in which case you may cancel for a full refund.

14. Disclaimer and Limitation of Liability

  • To the extent permitted by law, the website is provided on an “as available” basis and we do not guarantee uninterrupted or error-free service.
  • To the extent permitted by law, NORGEAR is not liable for indirect, incidental, special or consequential losses arising from your use of the site or products.
  • Nothing in these Terms excludes or limits our liability for defective products or deficiency in service under the Consumer Protection Act 2019, for fraud, or for anything that cannot lawfully be excluded.
  • Our total liability for any claim relating to an order is limited to the amount you paid for that order, except where the law provides otherwise.
  • NORGEAR is not liable for injury or loss resulting from misuse of products, failure to follow usage and care instructions, or the inherent risks of riding.

15. Indemnification

You agree to indemnify NORGEAR and its proprietor, employees and partners against claims arising from your breach of these Terms, misuse of the site, or violation of any law or third-party rights.

16. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, courier disruptions, government actions or internet/platform outages.

17. Termination

You may stop using the site at any time. We may suspend or terminate your access for breach of these Terms. Provisions that by nature should survive termination (IP, liability, indemnity, governing law) will continue.

18. Severability and Entire Agreement

If any provision is found unenforceable, the rest remains in effect. These Terms, together with the linked policies, form the entire agreement between you and NORGEAR.

19. Changes to These Terms

We may update these Terms by posting the revised version with a new “Last updated” date. Continued use after changes means you accept them. Orders already placed are governed by the Terms in force at the time of purchase.

20. Governing Law and Disputes

These Terms are governed by the laws of India. Subject to any rights you have under consumer law, the courts at Bengaluru, Karnataka have exclusive jurisdiction. We encourage you to contact us first so we can try to resolve any issue informally.

21. Grievance Officer and Contact

In line with the Consumer Protection (E-Commerce) Rules 2020 and the IT Act:

Grievance Officer: Pradhyumna Gupta
Email: hello@norgear.in
Phone: +91 83109 17627
Address: PRG Ventures (NORGEAR), #234, Godhooli, 14th Cross, Balaji Layout, Malathahalli, Bangalore, Karnataka – 560056
Hours: [Mon-Sat, 10am-6pm IST]

We will acknowledge complaints within 48 hours and aim to resolve them within one month.