1. What is covered
NORGEAR products carry a 6-month warranty from the date of delivery against manufacturing defects in materials or workmanship (for example, faulty stitching, zips or fasteners that fail under normal use, or seams that come apart).
2. What is not covered
The warranty does not cover:
- normal wear and tear, fading or gradual ageing of materials;
- damage from crashes, falls or accidents;
- misuse, negligence or use other than as intended;
- improper washing, cleaning or storage, or not following the care instructions;
- alterations, repairs or modifications by anyone other than NORGEAR;
- damage from heat, chemicals, moisture or sharp objects;
- products bought from sellers other than NORGEAR or www.norgear.in.
3. How to make a claim
- Email hello@norgear.in within the warranty period with your order number, clear photos or a video of the defect, and a short description of the problem.
- We will review your claim and may ask for more details.
- If we need the product, we will share return instructions. Please don’t ship anything before we confirm.
- We will inspect the product and tell you the outcome.
4. What we will do
If the claim is valid, we will, at our choice, repair the product, replace it with the same or an equivalent product, or refund the amount you paid if neither is possible. Valid claims are handled at no cost to you, and we pay for shipping both ways. A repaired or replaced product keeps the remainder of the original warranty period.
If a claim is not covered, we will explain why and send the product back to you. In that case, the return shipping charge is borne by us.
5. Your legal rights
This warranty is in addition to your rights under applicable consumer protection law, which it does not limit.